Frequently Asked Questions
Everything you need to know about your Selena Gomez Official Store experience.
How long will it take for my order to ship?
Standard domestic orders typically ship within 3-5 business days. For limited edition drops or pre-order items, please refer to the specific shipping timeline listed on the product page.
What is your return policy for apparel?
We accept returns on unworn and unwashed apparel items within 30 days of delivery. All original tags must be attached, and the item must be in its original packaging.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Please note that international orders may be subject to customs duties.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
How do I know which size to order?
A detailed size guide is available on each product page. We recommend measuring a similar garment you already own and comparing it to our chart to ensure the perfect fit.